Gartner Expert

Tom Eagle

Sr Director Analyst

Tom Eagle is a Senior Director, Analyst with the Gartner Technology and Service Provider group, helping both user and vendor clients make better strategic decisions for meeting solutions and UC professional/managed services. He focuses on videoconferencing within the new digital workplace, whether that's premises-based video systems or cloud-based video-as-a-service platforms. His research also includes managed services for videoconferencing and unified communications. Mr. Eagle's background includes product marketing and management roles.

Previous experience

Mr. Eagle's career spans extensive product marketing and product management experience within the communications outsourcing and IT services industry, with roles at EDS and Nortel's Professional Services business unit. He also held management positions in Texas Instruments' software division for business software application development.

Professional background

Nortel

Sr. Manager/Director of Marketing

Texas Instruments

Marketing Manager

EDS

Sales and Marketing Support

Areas of coverage

Product Planning

Product Development

Product Introduction

Planning and Segmentation

Product Messaging and Differentiation

Education

M.A., Rice University (Academic Scholarship)

B.A., SMU (Departmental Distinction, University Scholars Program)

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Top Issues That I Help Clients Address

1Planning, selecting and deploying unified communications and collaboration - videoconferencing

2Building and marketing unified communications offerings - videoconferencing

3Identifying appropriate options for videoconferencing within enterprise

4Determining competitiveness of video pricing and offers from vendors for enterprise buyers

5Helping video vendors with opportunity assessments regarding new video features, offers, markets