Gartner Expert

Will Cappelli

Research VP

Will Cappelli is a Gartner Research VP in the Enterprise Management area, focusing on the application of big data and machine learning technologies to IT operations as well as application performance monitoring.

Roles and responsibility

I&O Leaders

IT Operations

Application Support and Development

Previous experience

Mr. Cappelli, most recently, served as the Director of Research for EMEA at Meta Group and had previously held a variety of analyst and management positions at a number of major research firms, including Forrester/Giga Information Group, Ovum, New Science Associates and Real Decisions Corp.

Professional background

Meta Group

Vice President, European Director of Research

Giga Information Group

Research Fellow


Principal Analyst

Areas of coverage

Infrastructure, Operations and Cloud Management

Artificial Intelligence


M.A. Mathematics, Villanova University

B.A., Mathematics and Philosophy, Yale University

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Top Issues That I Help Clients Address

1Big data and machine learning for IT operations

2Application performance monitoring

3Unified monitoring

4Chargeback and the economics of IT

5Interface between IT ops and security

Latest research and insights