Gartner Expert

William Clark

Managing Vice President

William Clark is Managing Vice President for Application Innovation at Gartner, including Artificial Intelligence, Blockchain, & Internet of Things (IoT).

Previously, he was the head of Application Design and Development at Gartner, his research agenda includes user-experience design, customer experience platforms, computer vision, conversational platforms, machine learning, and digital twins. The research emphasis is to assess the application opportunities & disruption caused by technologies such as deep neural networks, blockchain scalability and chatbots.

Previous experience

In addition to over 10 years at Gartner, Mr. Clark worked at SAP overseeing its global mobile strategy across business units and product lines. At Ericsson, he served as both an architect and product development manager for mobile communicators/phones, and the infrastructure of public and private wireless networks. At Texas Instruments, Mr. Clark was lead architect of application development platforms for industrial automation applications. He also co-founded and served as CEO and CTO of a mobile application and platform startup company , and he served as vice president of business development for a private firm focused on mobile field service management.

Professional background


Global Vice President, Mobile Strategy


Development Manager

Texas Instruments

Senior Software Engineer

Areas of coverage

Software Engineering Technologies

Artificial Intelligence

Cross-Industry Innovation and Disruption (retired)

Blockchain (retired)

CRM Strategy and Customer Experience


M.B.A., Duke University

B.S., Computer Sciences, Purdue University

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Top Issues That I Help Clients Address

1What is the implication and readiness of emerging app technologies like AI, blockchain and machine learning?

2What are best practices in creating consumer and workforce facing user experiences?

3What impact digital business process, CX platforms, & rules engines have on IT architecture?

4How will digital twins disrupt the applications and underlying business models of all service and product enterprises?

5What are the best tools and platforms for creating multichannel engagement through conversational commerce, bots, and chatbots?