Gartner Expert

William L. Hahn

Sr Principal Analyst

Will Hahn covers Tier 1 communications service provider (CSP) strategies in North America as well as overall market conditions in Africa. He looks at new revenue opportunities for CSPs, such as connected home and connected car, direct CSP billing, the rise of e-SIM, the virtual operator and smart utility model. Mr. Hahn has taken a special interest in the South African market for nearly two decades.

Roles and responsibility

C-Level Executives



Previous experience

Prior to joining Gartner, Mr. Hahn worked as an inquiry analyst for Northern Business Information in New York City. Before that, he taught ancient medieval history for 13 years at private preparatory schools in upstate New York.

Professional background

Northern Business Information

Inquiry Analyst

Areas of coverage

Go-to-Market Planning

New Market Opportunities

Market & Competitive Intelligence Management

Marketing Technology and Emerging Trends


M.A., Medieval History, Fordham University

B.A., History, Williams College

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Top Issues That I Help Clients Address

1CSP strategy in North America and U.S.

2Communications strategy new revenue: connected car, direct CSP billing

3CSPs in emerging markets - business models, operational health

4Smart Utility models, virtual operators, drivers of 5G

5South Africa telecom market

Latest research and insights