Wynn White is a Senior Director Analyst in Gartner Research for the Customer Service and Support team, in the ITLTP Applications Group. Her research focus is on customer support technologies and the value they add to the overall customer experience. Her key areas of specialty are customer engagement centers, contact center support technologies, and customer experience management. Ms. White writes for and advises end-user clients on customer service/support technological and operational strategies.
Ms. White has over 25 years of leadership experience in customer service, contact centers, and customer experience. Prior to joining Gartner, Ms. White worked as a Customer Experience Senior Director in the furniture industry and held various previous leadership positions in customer care departments within the telecommunications, retail, and home improvement industries.
Operational, performance management, & people leadership, 25 years
Qualtrics XM strategy & system administrator, 3 years
Calabrio/Teleopti Workforce Management & Quality Assurance expert, 4 years
Salesforce project implementation, 2 years
Zendesk system administrator, 1 year
Mitchell Gold + Bob Williams
Senior Director, Customer Care
Broad River Retail dba Ashley Homestore
Senior Director, Customer Experience
Windstream
Staff Manager, Customer Care & Support
CRM Strategy and Customer Experience
Customer Service and Support Technology
1Customer Engagement Centers / CRMs
2Customer Service technical architecture strategy
3Utilizing technologies to improve the customer experience and contact center performance
4Contact Center strategies and operational best practices
5CSS tech project planning and post-implementation preparation