The 2022 Gartner Leadership Vision for Shared Services research outlines three key issues that are affecting shared services leaders and their teams in 2022 and actions they should take to communicate the value of shared services to stakeholders and discover issues through process mining.
Download our eBook to explore the key actions for heads of shared services in 2022:
- Identify common need patterns to demonstrate value to influence the business.
- Create visibility into team capacity to accommodate overburdened employees.
- Discover issues through process mining to improve the end-to-end process.