About the model: The Model of a World-Class CHRO establishes a global standard for excellence in chief human resources officers (CHROs). The model is:
- Aspirational: It defines what its authors see as the high-water mark of CHRO performance today and into the foreseeable future.
- Applicable: Its relevance crosses industries, geographic regions and business cycles.
The authors envision this “open source” model serving as inspiration for the development of a number of resources in helping incumbent CHROs to improve performance, aspiring CHROs to develop more thoughtfully and rapidly, and CEOs and corporate boards to hold the CHRO to a high standard commensurate with the evolving expectations of this critical role.
Using the model: The Model of a World-Class CHRO is intentionally aspirational and represents the best demonstrated qualities of HR leaders. The CHRO Global Leadership Board recognizes that HR leaders may find it difficult to simultaneously excel at every component of the model. To navigate this challenge, the Board encourages CHROs to sit down and discuss with their CEO how they should prioritize the five core roles at the center of the model, based on the CEO’s priorities and the strategic position and direction of the business. The key point is that leading CHROs never ignore any of these roles, even if they disproportionately prioritize one or two in a given year.