To fulfill its “people first” philosophy and realize its mission to deliver a great customer experience every time, Heritage Bank required a complete digital transformation. Gartner expertise supported Heritage Bank’s development of an IT strategy aligned to the corporate strategy, and enabled them to continue IT investment and meet the demands of digital business growth.
Heritage Bank’s systems needed to be streamlined with technology initiatives to move from manual to automated processes, and they needed guidance to revamp IT innovation and build an advanced digital platform.
Gartner experts provided technology insight, best practice research, toolkits and strategic support to align the right technologies to strategic priorities and guide platform and application portfolio decisions. The Gartner for Technical Professional subscription guided key operational decisions. Managing customer identity and streamlining security processes enabled our client to make the right decisions and stay safe, yet flexible and agile, throughout the initiative.
Working with Gartner for Information Technology Leaders enabled Heritage Bank to:
Industry:
Financial Services
Revenue:
40.39 crores AUD
Employees:
1,000
Contact:
Chief Information Officer
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