Building IT Strategy to Meet Changing Business Needs

Western Power

Western Power, a transmission and distribution company in Western Australia, wanted to streamline its IT systems, including billing and ERP. Gartner provided industry-specific experts who helped them plan and respond to changing business needs. Additionally, with Gartner support, our client was also able to shape one of its key initiatives of infrastructure-managed services contracts.

Mission-critical priority

As an energy utility organization, our client wanted to ensure the smooth functioning of their IT system so that it quickly responds and meets the changing business needs.

How Gartner helped

The energy utility market is currently in turmoil and the future is uncertain. The way IT responds to this is extremely important in ensuring the business needs are met. By relying upon forward-looking insights from Gartner, expert-targeted research, tools and benchmarks such as Gartner IT Score, Western Power was able to shape its strategy and quickly respond to ever-changing business needs.

Business impact

With support from Gartner for IT Leaders, Western Power successfully:

  • Shaped the IT function to quickly respond to changing business needs.
  • Streamlined their biggest IT systems such as the ERP and billing systems.
  • Shaped their infrastructure services management contract.

Energy Utility



Service Management and Support Manager

Achieve your mission-critical priorities with Gartner for IT Leaders

[Gartner was] able to look through my goals and help me achieve them, focus the research papers and the analysts calls to what I required to achieve my goals.

Jon Sampson

Service Management and Support Manager, Western Power

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