Enabling Innovation Through IT Strategy


A system outage left İşbank unable to serve customers. The bank wanted to establish an IT strategy that could enable it to build a robust platform, offer innovative products and services, and create an innovative culture. Gartner insights and experts' helped İşbank to develop a new IT strategy and initiate a digital transformation program.

Mission-critical priority

The CIO had to rebuild the IT-business relationship. He was responsible to design a digital-ready IT architecture and next-generation banking platform from scratch to expand business opportunities.

How Gartner helped

Gartner research and experts helped the CIO to come up with a new IT architecture that would modernize technology to a level to launch digital transformation.

Business impact

With the support of Gartner for IT Leaders, İşbank was able to:

  •  Develop a simple, digital-ready IT architecture and automated processes with robotic process automation (RPA)
  • Expand its digital product and service offerings
  • Reset an agile, digital working culture within the bank, with motivated employees and managers


₺25.4 billion


Hakan Aran, Deputy CEO and CIO

Achieve your mission-critical priorities with Gartner for IT Leaders

The crisis was really severe. And, although I don’t want to remember those days, looking back, I can say that the incident sure was a key driver in our transformation journey.

Hakan Aran

Deputy CEO and CIO, İşbank

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