Selecting the Right ITSM Vendor

Technical University of Denmark

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The Technical University of Denmark needed to buy an IT service management system. Using Gartner research and advisory services, the client was able to choose a simpler solution that was half as expensive than the other, saving both time and money.

Mission-critical priority

The head of corporate IT services was tasked with choosing one of the two suppliers they had shortlisted for buying a service management system and improving decisions on digital business initiatives.

How Gartner helped

A Gartner expert provided detailed information about the two vendors, including the strategic direction that enabled our client to make an informed decision.

Business impact

Working with Gartner for IT leaders, the Technical University of Denmark successfully:

  • Saved time and money by selecting the right vendor.
  • Improved data-driven decision making.
  • Built confidence in IT’s business value with the CFO to secure the budget.

Industry:
‎Public Utility

Revenue:
$2,012.5 Million

Employees:
5,000

Contact:
Head of Corporate IT Services

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Gartner is kind of a Swiss [Army] knife. It can give me consultancy, specialist knowledge, tangible assets, and articles and knowledge about how to do things.

Egon Loke

Head of Corporate IT Services, Technical University of Denmark

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