Gartner Webinars
Expert insights and strategies to address your priorities and solve your most pressing challenges.
- Gartner client? Log in for personalized search results.
Information Technology
Gartner Glossary
CIMA (Customer Information Management and Application)
A six-step process starting with a business plan followed by a technology plan. The six steps are:
1. planning
2. information acquisition
3. information compilation, storage and maintenance
4. information analysis
5. information application
6. information distribution
Recommended Content for You
Experience Information Technology conferences
Join your peers for the unveiling of the latest insights at Gartner conferences.
