Information Technology

Gartner Glossary

Contextual Presence

Contextual presence is a context-specific list that is created according to specific and current needs. Contextual presence allows users such as medical staff, technical assistants and financial brokers to determine who is available to assist with a specific customer request. Contextual presence lists can be integrated with location services.

Experience Gartner conferences

Master your role, transform your business and tap into an unsurpassed peer network through our world-leading virtual and in-person conferences.

Gartner Webinars

Expert insights and strategies to address your priorities and solve your most pressing challenges.