Information Technology

Gartner Glossary

DEVA (Document-Enabled Vertical Application)

A Gartner concept that applies integrated document and output management (IDOM) technologies in specific industries for support of vertical (or sometimes horizontal) processes. Examples of industries and related processes include insurance (claims processing), engineering (technical document management), pharmaceuticals (new drug application), financial services (retirement processing) and cross-industry applications (call-center support).

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