Information Technology

Gartner Glossary

It Services Sourcing

The term “IT services sourcing” can mean different things to different people. However, regardless of the terminology, it is critical to understand its basic components, as it constitutes one of the largest areas of spend for organizations “IT services” refers to the application of business and technical expertise to enable organizations in the creation, management and optimization of or access to information and business processes. The IT services market can be segmented by the type of skills that are employed to deliver the service (design, build, run). There are also different categories of service: business process services, application services and infrastructure services. If these services are outsourced, they are referred to as business process outsourcing (BPO), applications outsourcing (AO) and infrastructure outsourcing.

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