Information Technology

Gartner Glossary

SAP SuccessFactors Service Providers

SAP SuccessFactors provides human capital management (HCM) cloud applications, including core HR, talent management and workforce analytics. SAP SuccessFactors services are life cycle services provided by third-party service providers, focused on adoption and support of SAP SuccessFactors applications. Services included in this market are consulting, implementation and management. SAP SuccessFactors services are procured by HR leaders, IT managers and sourcing managers to standardize, harmonize and modernize HR or talent management systems globally, or as the catalyst to transform the HR operating model. These buyers look for service providers to rapidly implement a cloud-based solution in an agile manner, and to support its operation post implementation.

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