Information Technology

Gartner Glossary

Skill Mining

A knowledge management (KM) functionality that automatically identifies the skills of knowledge workers by analyzing past behavior. This behavior may be implicit (e.g., looking for recurring concepts in documents that the worker has produced), or explicit (e.g., a worker’s willingness and ability to answer a question in the past). Skill mining enables users to identify who in their enterprise has the expertise to address specific questions or problems.

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