Master your role, transform your business and tap into an unsurpassed peer network through our world-leading virtual and in-person conferences.
Information Technology
Gartner Glossary
Voice Response System (VRS)
Voice response systems (VRSs) are specialized technologies designed for providing callers with verbal and faxed answers to inquiries without assistance from a person. They provide account information, fulfill requests for mailable items, prescreen callers for script customization, interact with host systems (read and write) and produce reports.
Related Content
Experience Gartner conferences
Gartner Webinars
Expert insights and strategies to address your priorities and solve your most pressing challenges.
