Gartner for Marketers Research

Insight Report August 20, 2020

Advanced Customer Service and Virtual Guided Selling Technologies to Improve the Digital Commerce Experience

Due to the accelerated decline in brick-and-mortar shopping, brands reliant on in-store experiences must invest in virtual selling capabilities. Digital marketing leaders should use this research to determine what strategies they can incorporate to drive online sales.

Get the research

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Contact Information

All fields are required.

  • Step 2 of 3

    By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    Company Information

    All fields are required.

    Type company and location
    Optional Optional
  • Step 3 of 3

    By clicking the "Submit" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    Gartner is a trusted advisor and an objective resource for more than 15,000 enterprises in 100+ countries.

    Learn more about how we can help you achieve your mission-critical priorities.