With 45% of organizations already using a multichannel campaign management (MCCM) platform, and another 26% in the process of deploying one, more and more companies are recognizing that customer experience is a crucial differentiator in the marketplace and a key to business growth.
Whether you're just starting to think about a MCCM platform or you're already in the selection process, the Gartner Critical Capabilities Multichannel Campaign Management research will:
- Help you understand vendors' offerings
- Show how the offerings align to your current needs as well as your future goals
- Help you select the one that is right for you
