Gartner for Marketers Research

Insight Report June 30, 2020

Streamline Shipping Options Through More Transparency and Less Fulfillment Options

Chief marketing officers can optimize their fulfillment cost by responding to shifts in customer expectations as a result of COVID-19. Retailers have pulled back on next- and two-day shipping options. Twenty-six percent fill the shipping gap by providing expected delivery dates at check-out.

Get the research

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Contact Information

All fields are required.

  • Step 2 of 3

    By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    Company Information

    All fields are required.

    Optional Optional
  • Step 3 of 3

    By clicking the "Submit" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    Gartner is a trusted advisor and an objective resource for more than 14,000 enterprises in 100+ countries.

    Learn more about how we can help you achieve your mission-critical priorities.