Gartner for Marketers Research

Insight Report April 5, 2019

Watches and Jewelry: Meeting Consumer Expectations On-Site

Retailers like Farfetch and Sephora are shaping the expectations of luxury consumers, who are increasingly accustomed to sophisticated site features. Although the stakes are rising in a consumer-centric retail environment, Index brands remain slow to adapt. Watch and jewelry brands can learn from industry leaders and disruptors how to advance site functionality and catch up to consumer expectations for luxury brand sites.

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