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December 1, 2021

Gartner IT Symposium/Xpo 2021 India: Day 2 Highlights

We are bringing you news and highlights from Gartner IT Symposium/Xpo, taking place this week virtually in India. Below is a collection of the key announcements and insights coming out of the conference. You can read the highlights from Day 1 here.

On Day 2 from the conference, we are highlighting CEOs’ concerns for 2022 and the implications for CIOs, features of a high performing geographically diverse workforce, and top technology trends shaping the oil and gas industry. Be sure to check this page throughout the day for updates.

Key Announcements

Signature Series: CEO Concerns 2021-2022 — Implications and Actions for CIOs

Presented by Mark Raskino, Distinguished VP Analyst and Gartner Fellow; Kristin Moyer, Distinguished VP Analyst, Gartner

The pandemic awakened many CEOs to deepen digital change further, which in turn has implications for CIOs. Mark Raskino, Distinguished VP Analyst and Gartner Fellow, and Kristin Moyer, Distinguished VP Analyst at Gartner, explored the latest survey insights on chief executive concerns and how the resulting actions CIOs take must be bold. 

Key Takeaways

  • “The top 3 strategic business priorities for CEOs in 2022 are growth, technology initiatives and corporate actions.”  

  • “One-third of CEOs want to aim for higher digital vision and ambition in 2022 and beyond.”

  • “CEOs intend to invest in the kinds of resources CIOs need to drive digital business change: digital capabilities, IT, people and culture, business services, including management consulting, and more.”

  • “Given CEOs’ priorities, CIOs should focus digital change efforts in four key areas: 1) sustainable profitability 2) sharper proposition 3) engaged people and 4) renewed purpose.”

  • “When asked about post-COVID-19 individual and social behavior changes, CEOs are focused on employees more than customers.”

  • “ESG mentions by CEOs as a top strategic business priority are up 303%. Most CEOs agree that ESG is an investment that attracts more customers, investors and talent.”

  • “Artificial intelligence was the most frequently cited technology that CEOs believe will most significantly impact their industries over the next three years.”

High Performance in a Geographically Diverse Workforce

Presented by Daniel Sanchez Reina, VP Analyst, Gartner

High performance requires acknowledging cultural differences across geographies and mastering their management as key ingredients so that all employees feel treated and respected fairly. In his session, Daniel Sanchez Reina, VP Analyst at Gartner, explained how CIOs can enable a high-performing, geographically diverse workforce.

Key Takeaways

  • “The combination of talent scarcity and time existing resources would need to upskill is a major obstacle to digital acceleration.”
  • “This obstacle can be overcome by recruiting contingent workers, which includes contractors, free workers and gig workers who are borderless by nature. Currently 35% of organizations are recruiting gig workers.”

  • “Unless managed well, national cultural differences can be a conflict rather than a synergy.” 

  • “There are three main clashes in cross-cultural interactions: 1) Decision Making, 2) Conflict Resolution 3) Performance Feedback.”

  • Decision Making: “In countries that have a collective national culture, for example India, do not criticize or contradict a colleague publicly.”

  • Conflict Resolution: “It is important to preserve harmony and look for a mediator to resolve conflicts.” 

  • Performance Feedback: “Individualistic countries are more open to critical feedback, if it is accompanied by a learning for everyone.”

Oil and Gas: Top Technology Trends

Presented by Rich McAvey, VP Analyst, Gartner

In response to the energy transition and other disruptors, oil and gas companies are adopting a broader spectrum of business strategies and evolving operating models. In this session, Rich McAvey, VP Analyst at Gartner highlighted five technology trends that are shaping the oil and gas industry and helping CIOs keep IT capabilities in sync with evolving business operating models.

Key Takeaways

  • “A do nothing response to the current disruption is not an option for oil and gas CIOs.”

  • “Oil and gas CIOs can rely on north star objectives to cut through the chaos, and guide diverse teams towards one goal. The path to north star objectives is shaped by technology trends.” 

  • “There are five key technology trends that are shaping the oil and gas industry: Intelligent Operations,Composable Applications, Autonomous Systems, Cloud-Edge Architecture and Enterprise Data Fabric.”

  • 1) Intelligent Operations: “It is a strategy where physical systems are represented, configured and controlled by intelligent software. Think of oil wells, pipelines and drills that can collaboratively operate without any human intervention.”

  • 2) Composable Applications: “Enabling fusion teams to innovate quickly requires composable applications. This includes rapidly assembled low-code or no-code applications.”

  • 3)Autonomous Systems: “These are categorized by three key characteristics:independently operate itself; learn and modify; and use learnings of internal state to guide future decisions. These systems can help solve new-age issues such as finding new oil wells using data and reducing greenhouse gas emissions in the future.”

  • 4) Cloud-Edge Architecture: “It refers to a common general purpose computing infrastructure that is present in all locations. Using cloud-edge architecture, engineers and analysts can source data from remote locations and craft effective decisions.” 

  • 5) Data Fabric: “This uses technology to improve data management, data security and data visibility from anywhere, and finally offers practical pathways to complex data problems.”

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