Press Release


STAMFORD, Conn., September 21, 2021

Gartner Survey Reveals Half of Business Technologists Produce Technology Capabilities for Users Beyond Their Own Department

Business Technologists Primarily Responsible for Building Analytics Capabilities

Half of business technologists produce capabilities for users beyond their own department and/or enterprise, according to a new survey from Gartner, Inc. They are primarily responsible for building analytics capabilities (36%), but are also involved in building digital commerce platforms, artificial intelligence (AI) and robotic process automation, among others. 

Gartner defines business technologists as employees who report outside of IT departments and create technology or analytics capabilities for internal or external business use.  

“Technology work, once primarily the purview of dedicated IT shops, is being democratized,” said Raf Gelders, research vice president at Gartner. “The best enterprises compete in the digital economy by harnessing the expertise and ingenuity of all their employees, and progressive CIOs are working with other C-suite leaders to do just that.” 

Business Technologists Find and Create Value by Collaborating with IT

A dramatic growth in digitalization opportunities together with lower barriers to entry (e.g., low-code development tools and AI assisted development) are among the core factors that enable the democratization of technology development beyond IT professionals. Seventy-seven percent of business technologists routinely use a combination of automation, integration, application development or data science and AI tools in their daily work.

Compared to creating technology or analytics capabilities independently, four out of five respondents reported finding value in collaborating with IT, rather than trying to circumvent them, citing increased innovation, security and speed when doing so. In addition, 76% of business technologists assume enterprise risk ownership, or believe it is their responsibility to ensure their work is secure, adheres to regulatory requirements and does not negatively impact others.

Gartner analysis shows organizations that successfully enable business technologists are 2.6 times more likely to accelerate digital business outcomes.

“Business technologists expand the CIO’s strategic reach as IT equips and empowers employees across the enterprise to build digital capabilities for making or saving money,” said Gelders. “Focusing hiring efforts and investments to fully leverage this resource base provides a major opportunity for CIOs to work with other enterprise business leaders.”

*For editors: The 2021 Gartner Reimagining Technology Work Survey was conducted online in March 2021 among 2,820 business technologists across functions, levels, industries and geographies.

Gartner clients can read more in “Democratized Technology Delivery: The CIO’s New Opportunity to Boost the Value of IT” and “Who Are Business Technologists, and Why Do They Matter for CIOs?”

Additional analysis on emerging technology trends will be presented during Gartner IT Symposium/Xpo 2021, the world's most important conferences for CIOs and other IT executives. Follow news and updates from the conferences on Twitter using #GartnerSYM.

Upcoming dates and locations for Gartner IT Symposium/Xpo include:

October 18-21| Americas | Virtual

October 25-27| APAC | Virtual

November 8-11| EMEA| Virtual

November 16-18| Japan | Virtual

November 30-December 2 | India | Virtual

About the Gartner Information Technology Practice

The Gartner IT practice provides CIOs and IT leaders with the insights and tools to drive the organization through digital transformation to lead business growth. Additional information is available at Follow news and updates from the Gartner IT practice on Twitter and LinkedIn using #GartnerIT.


About Gartner

Gartner, Inc. (NYSE: IT) delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s mission critical priorities. To learn more, visit