The “New” CIO: Taking Care of Business

February 22, 2018

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Meet the Experts

Bruce Roberston

Bruce Robertson is a Research Vice President and Distinguished Analyst in Gartner’s CIO Research group, wherein his general research covers CIO perspectives on changing people’s mindset and behavior in IT and across the business. More specifically, Mr. Robertson focuses on emerging innovative methods and best practices including the change leadership tactics and capabilities that inspire and engage people on any needed transformational change journey. With these, CIOs can lead digital business transformation and build a culture ready for anything. Furthermore, his emerging research agenda seeks to clarify how an increasingly agile IT must mesh with digital design business practices including design thinking and lean startup, and this is an increasingly common target for digital business transformation efforts. His expertise areas include digital design, process thinking, change leadership, high-performance teams and culture dynamics, the people and process side of digital business transformation. Mr. Robertson has more than 25 years of experience in end-user IT areas, including process, architecture and infrastructure planning and research functions. He joined Gartner in April 2005 with the acquisition of Meta Group. Before joining Meta Group in 1995, he was Senior Technology Editor at Network Computing magazine, a Technology Consulting Firm Director and an IT Manager.

Graham Waller

Graham Waller is a Research Vice President in the Digital Business Leadership research team. He works primarily with CIOs, CEOs and digital business leaders with an emphasis on contemporary leadership (i.e., fit for “digital era purpose”) and realizing business advantage via technology. Mr. Waller is a co-author of two Gartner books: “Digital to the Core: Remastering Leadership for Your Industry, Your Enterprise, and Yourself” (Bibliomotion, October 2015) and “The CIO Edge: Seven Leadership Skills You Need to Drive Results” (Harvard Business Review Press, 2010). He has also been a co-author of the last three CIO Agenda reports, most recently “Building the Digital Platform: The 2016 CIO Agenda.” Mr. Waller came to Gartner from Meta Group, where he led CIO-level research on transformational change as part of the Executive Directions service. This included publishing a significant primary-research, multiclient study titled “CIO as Enterprise Change Agent,” as well as conference speaker engagements and serving as an expert analyst in numerous industry press articles on this topic. 
Mr. Waller has more than 20 years of experience in driving business results and achieving measurable value from IT-enabled transformation. He has held both IT and business leadership positions within two Fortune 100 end-user and IT service provider companies. He is a hybrid business-IT leader and a recognized authority in the disciplines of leadership and driving value from technology investments.

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