Bruce Robertson is a Research Vice President and Distinguished Analyst in Gartner’s CIO Research group, wherein his general research covers CIO perspectives on changing people’s mindset and behavior in IT and across the business. More specifically, Mr. Robertson focuses on emerging innovative methods and best practices including the change leadership tactics and capabilities that inspire and engage people on any needed transformational change journey. With these, CIOs can lead digital business transformation and build a culture ready for anything. Furthermore, his emerging research agenda seeks to clarify how an increasingly agile IT must mesh with digital design business practices including design thinking and lean startup, and this is an increasingly common target for digital business transformation efforts. His expertise areas include digital design, process thinking, change leadership, high-performance teams and culture dynamics, the people and process side of digital business transformation. Mr. Robertson has more than 25 years of experience in end-user IT areas, including process, architecture and infrastructure planning and research functions. He joined Gartner in April 2005 with the acquisition of Meta Group. Before joining Meta Group in 1995, he was Senior Technology Editor at Network Computing magazine, a Technology Consulting Firm Director and an IT Manager.