Meet the Expert

Jessica Ekholm

Jessica Ekholm works as a Research Vice President in the Personal Technology team covering customer experience (CX). Her CX focus is particularly on how to use AI to enhance the Customer Experience. Other focus areas are: digital channels, digital omni-channel experiences, next gen-customer and the future of experiences. In addition she covers the connected home, intelligent home, mobile apps, mobile messaging and personal technology market trends. She works closely with a myriad of providers from digital innovator start-ups to established personal technology providers from across the globe. Before joining the Personal Technologies team, Ms. Ekholm worked as a Senior Business Analyst for the Gartner Cross-Technology department, concentrating on financial sector and vendor clients in Europe.

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