Meet the Experts

Penny Gillespie | VP Analyst

Penny Gillespie is a Vice President and Gartner Fellow in Gartner's Customer Experience/Digital Commerce team which resides in the larger Applications and Software Engineer Leaders Group. Ms. Gillespie is responsible for conducting research and developing publications aimed at helping IT leaders recognize digital opportunities, develop a competitive strategy for digital commerce as well as improve digital commerce performance. She focuses on best practices for personalizing customer experiences and overcoming the hurdles to online selling. Most recently she introduced a new research trilogy on rogue thinking, an approach for idea generation to drive revenue and ignite transformation. Rogue thinking goes against conventional, mature business wisdom by connecting what may appear to be disparate elements in ways that redefine category norms and expectations that produce business value. It facilitates idea execution through the common barriers of benefit recognition, measurement, risk assessment, funding, delivery, and communications. In essence, rogue thinking is a recipe for identifying business opportunities.

Whit Andrews | Distinguished VP Analyst

Whit Andrews is a Vice President and Distinguished Analyst in Gartner Research. Mr. Andrews addresses, in particular, organizational impacts, use cases and business opportunities for AI. He discusses the impacts of blockchain on business strategy and the evolution of blockchain adoption and application. He works in the Applications and Software Engineering Group. He is a host of the Gartner Techwave podcast for clients.

Gartner ThinkCast

Hosted by: Karen Lockhart

Gartner ThinkCast puts you at the intersection of business and technology with insights from the top experts on how to build a more successful organization, team and career in the digital era. Join us to get your competitive advantage.

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