Meet the Experts

Penny Gillespie | VP Analyst

Penny Gillespie is a Vice President and Gartner Fellow within Marketing & Communications. Ms. Gillespie is responsible for conducting research and developing publications aimed at helping executives recognize digital opportunities, develop a competitive strategy for digital commerce as well as improve digital commerce performance and value. She focuses on best practices digital CX interactions, personalization, and building trust as well as overcoming the hurdles to online selling. She introduced rogue thinking and continues to expand the reseach. Rogue thinking is an approach for idea generation to drive revenue and ignite transformation. Rogue thinking goes against conventional, mature business wisdom by connecting what may appear to be disparate elements in ways that redefine category norms and expectations that produce business value. It facilitates idea execution through the common barriers of benefit recognition, measurement, risk assessment, funding, delivery, and communications. In essence, rogue thinking is a recipe for identifying business opportunities. Rogue thinking has been applies to CX, privacy, value and B2B digital commerce in her research.

Whit Andrews | Distinguished VP Analyst

Whit Andrews is a Vice President and Distinguished Analyst in Gartner Research. He talks about how tech providers and IT services firms can generate growth by providing AI and data and analytics solutions, as well as how application vendors can add AI to new or existing systems to generate competitive advantage. He also discusses how TSPs can thrive in the hyperscaler era. Mr. Andrews addresses, also, organizational impacts, use cases and business opportunities for AI. He works in Gartner for General Managers.

Gartner ThinkCast

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