Meet the Expert

Jenny Sussin | Research Vice President

Jenny Sussin is a Research Vice President within the IT Leaders & Tech Professionals team which focuses on applications that the customer experience. Ms. Sussin predominantly focuses on social CRM and the next generation of customers. Prior to joining Gartner, Ms. Sussin worked for IBM, where she was directly responsible for managing the concept, development and execution of social media strategy for IBM’s largest customer event; and for building social media education presentations for various constituencies, including customers, internal marketing and IBM Software’s Super Women’s Group.

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