Everyone talks about hiring digital talent, but it’s really about way more than talent.
“So while they may be talking to us about digital talent as the path to innovation, innovation we find is the real goal. That’s the driver for success in the digital age.” (Leah Johnson, Gartner)
On this edition of Gartner ThinkCast, we help you find talent that has more than digital skills – we help you find the people who will use those skills to drive innovation in your organization. Gartner expert Leah Johnson will help us enable our HR leaders to become drivers of innovation. Also, Dion Love reveals how you go beyond having that valuable digital talent choose you – you can assure them that they made the right decision.
“It’s kind of like the paradox of choice. We have a lot of options, we make a decision, and we think, ‘Well, you know what, I still had a lot of options. Maybe that wasn’t the right decision.’” (Dion Love, Gartner)
Of course, this is, as Leah Johnson said earlier, the Digital Age, and that means even the best people need the right tools at their disposal, especially for those who will interact with your customers.
“… Things like AI, you know, chatbots and those sorts of things that free up staff, that frees up capacity on the back end, but gives customers a faster, sort of real-time experience.” (Valerie Streets, Gartner)