Financial services leaders are at a crossroads, where they need to adapt their role and that of the function to serve the evolving business and end customers’ needs.

IT leaders within financial services can use this primer to better understand emerging business priorities and to design a clear strategy for process improvement efforts, automation implementation, workforce planning and overall functional management to quickly respond to change.

Download this Gartner eBook to receive an overview of the key critical topics:

  • Financial Services Operations Process Improvement and Automation Strategy
  • Financial Services Operations Functional Management
  • Financial Services Cost Management