Gartner Research

Digital Twin for Cost Optimization

A Customer Service and Support Perspective

Experts: Digital Business Transformation Research Team

Customer service and support leaders must direct cost optimization efforts that base strategic development and planning on functional awareness of business performance. Digital twins are useful cost optimization tools for achieving performance by guiding program and project planning decisions.

This research provides insights to ensure that your cost optimization efforts display a detailed, consistent awareness of how operations support or impede optimization objectives.

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