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Research May 2023
... Just stopping by? Ukraine’s innovative and resilient IT sector is growing despite the Russian invasion that began in February 2022. Its robust, customer-focused products and services span technologies and industries. CIOs and technology CEOs can use this guide to see how Ukrainian IT can fit into their ...

Analyst(s):   Alexander Hoeppe   |   Bettina Tratz-Ryan   |   Rajib Gupta   |   Aapo Markkanen   |   Svetlana Sicular
Research Jul 2023
... Access Research Already a Gartner client? Just stopping by? The impacts of the Russian invasion of Ukraine should be considered a long-term situation. Executive leaders must prepare for opportunities to help in a humanitarian way while equipping their organizations with tools and strategies to brace ...

Analyst(s):   Jorge Lopez   |   Frank Buytendijk   |   Svetlana Sicular   |   Sarah Watt   |   Bettina Tratz-Ryan
Insight April 04 2022
... Following its invasion of Ukraine, Russia is altering images and accounts of its reported war crimes — and more. A manipulated video shows President Zelensky asking Ukrainians to lay down their arms and surrender. Read more: The Top Business Questions About the Russian Invasion of Ukraine It is essential to ...
... Getting the Most Out of Business Process Outsourcing Download: Gartner Magic Quadrant for Customer Service BPO Download: Toolkit: HR Business Process Outsourcing Vendor Evaluation Download: Gartner Magic Quadrant for Finance and Accounting Business Process Outsourcing Download: Critical Capabilities for Finance ...
Premium Research Aug 2023
... talent pools are impacting vendor investment and solutions in the recruiting process outsourcing market. This Market Guide explains vendors’ key capabilities and market trends to guide recruiting leaders’ outsourcing decisions. Overview Strategic Planning Assumptions Market Definition Market Description ...

Analyst(s):   Nicole Paripurana
... IT outsourcing is the use of external service providers to effectively deliver IT-enabled business process, application service and infrastructure solutions for business outcomes. Outsourcing, which also includes utility services, software as a service and cloud-enabled outsourcing, helps clients to ...
... management Client Story Gartner BuySmart™ Powers Transportation Outsourcing Initiative Read how Gartner helped the vice president at a major American food and beverage services provider to stand up the firm’s transportation outsourcing initiative. Mission-critical priority The vice president at a major ...
Research August 30 2023
... Digital Finance Transformation via AI-Enabled Outsourcing Successfully deliver digital finance transformation with AI solutions through business process outsourcing. Gartner predicts finance outsourcing for AI process technologies will rise from 6% to 40% through 2024. To better operationalize AI and ...
Guide June 17 2022
... Risks Complimentary Gartner Webinars Related to the Russian Invasion of Ukraine Table of Contents A Note from Gartner Chief of Research The Russian invasion of Ukraine continues to be a humanitarian catastrophe. Our responsibility as leaders is, and continues to be, to do everything we can to ensure the ...
Research Sep 2023
... Analysis Top Vendors Analyzed Mergers and Acquisitions Gartner Recommended Reading Note 1: Software Market Definitions Note 2: Russian Invasion of Ukraine Note 3: Exchange Rate Alert Gartner Research ...

Analyst(s):   Julian Poulter   |   Yanna Dharmasthira   |   Amarendra .
Webinar On-Demand
... which has now changed the way we look at finance outsourcing services. From a history of offering finance services in cheaper locations with cheaper labor to a new era where providers have emerged and are now ready with a new generation of outsourcing services, this largely unnoticed transformation has ...

Analyst(s):   Jan Ambergen
Premium Research Apr 2022
... The list of demands from powerful, high-income consumers is growing. CMOs should seek opportunities to leverage brand platforms to amplify external forms of aid, or lobby internally for their organizations to provide that aid directly as part of corporate social responsibility efforts. Data Snapshot D ...

Analyst(s):   Dean Vitté   |   Kate Muhl   |   Katya Skogen
Premium Research Apr 2022
... always at the sharp end of globally significant events. Logistics leaders need to understand how the ongoing consequences of the Russian invasion of Ukraine will affect global logistics networks. This research gives that insight and prompts action now. More Detail Recommended by the Authors Gartner Research ...

Analyst(s):   Brian Whitlock   |   David Gonzalez   |   Matthew Beckett
Research Jul 2023
... Access Research Already a Gartner client? Just stopping by? Using strategic elements such as incentives and penalties in managed services outsourcing deals can help align provider behavior to your business objectives. Sourcing, procurement and vendor management leaders can use this research to structure ...

Analyst(s):   Mark Ray   |   Randy Blondeau   |   Brett Sparks   |   Shubham Rathore   |   Tom Sieber   |   Danellie Young   |   Andrew Miljanovski   |   Biswajit Maity   |   William Maurer
Premium Research Aug 2023
... Average year-over-year revenue growth slowed to 7.4%, but the attrition rate improved by 5% in 1Q23. In the attached slides for technology and service providers, we gather 16 publicly reported business metrics across 35 providers for insights on growth, profitability, talent, revenue mix and sales. G ...

Analyst(s):   Monika Agarwalla   |   Chrissy Healey   |   Sandra Notardonato   |   Rishi Somani   |   Neha Sethi   |   Mohit Khemka   |   Anupama .
Webinar On-Demand
... faced with the need to reduce cost, address resource gaps or introduce more agility into their service delivery often consider business process outsourcing (BPO) as a solution. The process of deciding what activities to outsource and selecting a CS BPO vendor can be confusing and overwhelming, leading ...

Analyst(s):   Rupinder Chandhok   |   Brady Holbrook   |   Deborah Alvord
Premium Research Feb 2023
... profitable growth despite slowing demand; persistent inflation; scarce, expensive talent; and global supply constraints caused by the Russian invasion of Ukraine, COVID-19 lockdowns and energy shortages. Learn what actions you can take to fight this “triple squeeze.” Scope Analysis Topics Suggested First Steps ...

Analyst(s):   Marko Horvat
Research May 2023
... in this research when evaluating F&A BPO providers. This research will help CFOs to identify vendors that meet managed service expectations in an outsourcing market that is rapidly evolving its digital finance transformation service offerings. Overview Strategic Planning Assumptions What You Need to Know ...

Analyst(s):   Jan Ambergen   |   Geraldine Garaud   |   Sanjay Champaneri
Premium Research Feb 2022
... the more than a million IT professionals in Russia, Ukraine and Belarus, around 250,000 work for consulting/outsourcing firms that serve clients outside of the region. Technology general managers must assess the impact of the Russian invasion of Ukraine on the software engineering services industry. Gartner ...

Analyst(s):   Neil Barton   |   Katie Gove
Research May 2023
... transformation services now account for more than half of finance outsourcing contracts. CFOs should use this Magic Quadrant as part of their vendor selection process in a new era of digital opportunity for finance and accounting outsourcing. Strategic Planning Assumptions Market Definition/Description ...

Analyst(s):   Geraldine Garaud   |   Sanjay Champaneri   |   Jan Ambergen
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Business Process Outsourcing (BPO)

... Getting the Most Out of Business Process Outsourcing Download: Gartner Magic Quadrant for Customer Service BPO Download: Toolkit: HR Business Process Outsourcing Vendor Evaluation Download: Gartner Magic Quadrant for Finance and Accounting Business Process Outsourcing Download: Critical Capabilities for Finance ... Gartner Glossary

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