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Feb 2019
... reflection of a change in the market and, therefore, changed evaluation criteria, or of a change of focus by that vendor. None censhare GX Software Jahia Oxcyon The functions described below (under “Functional Criteria”) must be identifiable as one cohesive, integrated product or suite. The vendor must provide ...

Analyst(s):   Irina Guseva   |   Gene Phifer   |   Mike Lowndes   |   Gavin Tay

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Feb 2019
... provide granular security and access control for access to integrated systems, and offer qualities that encourage engagement and interaction. None Jahia Oxcyon GX Software censhare The inclusion criteria for this Critical Capabilities research are the same as for the companion and include product packaging ...

Analyst(s):   Irina Guseva   |   Gene Phifer   |   Mike Lowndes   |   Gavin Tay

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Nov 2017
... commerce. WebCenter Suite Plus: WebCenter Portal, WebCenter Sites and WebCenter Content. Geared for on-premises deployment and horizontal use cases. Oxcyon Centralpoint Customizable through pluggable modules from various UX platform horizontal capabilities and vertical functionalities. Pimcore Pimcore ...

Analyst(s):   Bianca Granetto   |   Yanna Dharmasthira   |   Fabrizio Biscotti

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Jan 2014
... delivered in an on-premises or cloud model. Strengths: Oxcyon has a single product architecture that provides a consistent, fully integrated solution. Oxcyon's vision of the purpose and architecture of a UXP is one of the strongest in the industry. Oxcyon has a broad collection of modules, and its single- ...

Analyst(s):   Gene Phifer   |   Jim Murphy   |   Ray Valdes   |   Gavin Tay

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Mar 2015
... Adobe X X Backbase X X EPiServer X X eZ Systems X X e-Spirit X X HP X X X IBM X X X X Jahia X X Liferay X X X Microsoft X X OpenText X X Oracle X X X X Oxcyon X X X salesforce X X X SAP X X SDL X X Sitecore X X Squiz X X The vendors listed in this Market Guide do not imply an exhaustive list. This section ...

Analyst(s):   Gene Phifer   |   Jim Murphy   |   Ray Valdes   |   Magnus Revang   |   Gavin Tay

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May 2018
... Vendors include: Acquia Adobe BloomReach censhare CoreMedia Crownpeak Episerver GX Software IBM Jahia Kentico Software Liferay Microsoft OpenText Oracle Oxcyon Salesforce SAP SDL Sitecore Squiz Field service management (FSM) applications automate an organization's operations that provide services — typically ...

Analyst(s):   Nadine LeBlanc   |   Mark Lewis   |   Julian Poulter   |   Saul Judah   |   Rob Dunie   |   Jenny Sussin   |   Ilona Hansen   |   Melissa Hilbert   |   Twiggy Lo   |   Adnan Zijadic   |   Jason Daigler   |   Penny Gillespie   |   Mike Lowndes   |   Sandy Shen   |   Yanna Dharmasthira   |   Christina Klock   |   Jim Davies   |   Michael Maziarka   |   Todd Berkowitz   |   Tad Travis   |   TJ Singh   |   Bern Elliot   |   Gene Phifer   |   Drew Kraus   |   Steve Blood   |   Ed Thompson   |   Patrick Sullivan   |   Melissa Davis   |   Gareth Herschel   |   Jim Robinson   |   Jeff Freyermuth   |   Olive Huang   |   Guneet Bharaj   |   Kensuke Kawabe   |   Michael Maoz   |   Brian Manusama   |   Adam Sarner

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Mar 2016
... mobile, search, analytics, identity management, business process management and service-oriented architecture, plus a variety of CRM applications Oxcyon Centralpoint Customizable through pluggable modules from various UXP horizontal capabilities and vertical functionalities Salesforce App Cloud Salesforce ...

Analyst(s):   Fabrizio Biscotti   |   Gene Phifer

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Nov 2015
... Suite Portal, WCM, marketing automation, mobile, search, analytics, identity management, business process management and service-oriented architecture. Oxcyon Centralpoint Customizable through pluggable modules from various UXP horizontal capabilities and vertical functionalities. Salesforce Salesforce1 Sales ...

Analyst(s):   Fabrizio Biscotti   |   Gene Phifer   |   Bianca Granetto   |   Joanne M. Correia   |   Jim Hare   |   Tom Eid

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Jan 2018
... High Market Penetration: 5% to 20% of target audience Maturity: Early mainstream Sample Vendors: Adobe; Backbase; IBM; Liferay; Microsoft; Oracle; Oxcyon; Salesforce; SAP; Sitecore Recommended Reading: Analysis By: Michael Maoz Definition: Internet of Things (IoT) for customer service refers to smart ...

Analyst(s):   Olive Huang   |   Michael Maoz

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Jul 2014
... Benefit Rating: High Market Penetration: 1% to 5% of target audience Maturity: Emerging Sample Vendors: Backbase; Covisint; eXo; IBM; Microsoft; Oracle; Oxcyon; salesforce.com Recommended Reading: Analysis By: Massimo Pezzini Definition: Cloud citizen integrator services provide configurable and cloud-based ...

Analyst(s):   Gene Phifer

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Aug 2017
... High Market Penetration: 5% to 20% of target audience Maturity: Early mainstream Sample Vendors: Adobe; Backbase; IBM; Liferay; Microsoft; Oracle; Oxcyon; Salesforce; SAP; Sitecore Recommended Reading: Analysis By: Van L. Baker; Tom Austin Definition: VAs help users or enterprises with a set of tasks ...

Analyst(s):   Magnus Revang

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Aug 2014
... Microsoft SharePoint, Oracle WebCenter, IBM Customer Experience Suite and Employee Experience Suite, Adobe Marketing Cloud and Creative Cloud, and Oxcyon); however, the UXP is in the early phases of its life cycle. The UXP market solidified in early 2014, and Gartner marked this occasion with the first ...

Analyst(s):   Adib Carl Ghubril   |   Stephen Prentice

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Jul 2017
... High Market Penetration: 5% to 20% of target audience Maturity: Early mainstream Sample Vendors: Adobe; Backbase; IBM; Liferay; Microsoft; Oracle; Oxcyon; Salesforce; SAP; Sitecore Recommended Reading: Analysis by: Neil Osmond Definition: Minimum viable product (MVP) is a prototyping and product evolution ...

Analyst(s):   Monica Zlotogorski

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Jun 2017
... include: Acquia Adobe Backbase Episerver eZ Systems e-Spirit BloomReach (Hippo) HP Inc. IBM Jahia Kentico Software Liferay Microsoft OpenText Oracle Oxcyon Salesforce SAP SDL Sitecore Squiz We put customer experience (CX) management service providers into five groups: Tier 1 system integrators, marketing ...

Analyst(s):   Jim Davies   |   Julian Poulter   |   Tad Travis   |   Ilona Hansen   |   Melissa Hilbert   |   Mark Lewis   |   Todd Berkowitz   |   Jenny Sussin   |   Jason Daigler   |   Penny Gillespie   |   Adam Sarner   |   Michael Maoz   |   Brian Manusama   |   Jeff Freyermuth   |   Bern Elliot   |   Gareth Herschel   |   Patrick Sullivan   |   Ed Thompson   |   Rob Dunie   |   Saul Judah   |   TJ Singh   |   Olive Huang   |   Twiggy Lo   |   Nadine LeBlanc   |   Drew Kraus   |   Steve Blood   |   Jim Robinson   |   Melissa Davis

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Jul 2014
... Microsoft SharePoint, Oracle WebCenter, IBM Customer Experience Suite and Employee Experience Suite, Adobe Marketing Cloud and Creative Cloud, and Oxcyon); however, the UXP is in the early phases of its life cycle. The UXP market solidified in early 2014, and Gartner marked this occasion with the first ...

Analyst(s):   David Kohler   |   Gene Alvarez

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Jul 2017
... High Market Penetration: 5% to 20% of target audience Maturity: Early mainstream Sample Vendors: Adobe; Backbase; IBM; Liferay; Microsoft; Oracle; Oxcyon; Salesforce; SAP; Sitecore Recommended Reading: Analysis By: Julie Short Definition: Digital business consulting services (DBCS) refers to five key ...

Analyst(s):   Santhosh Rao   |   Naveen Mishra

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Jul 2016
... High Market Penetration: 5% to 20% of target audience Maturity: Early mainstream Sample Vendors: Adobe; Backbase; IBM; Liferay; Microsoft; Oracle; Oxcyon; Salesforce; SAP; Sitecore Recommended Reading: Analysis By: Jenny Sussin Definition: Expertise location and management (ELM) involves identifying ...

Analyst(s):   Michael Maoz   |   Olive Huang

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Jul 2017
... High Market Penetration: 5% to 20% of target audience Maturity: Early mainstream Sample Vendors: Adobe; Backbase; IBM; Liferay; Microsoft; Oracle; Oxcyon; Salesforce; SAP; Sitecore Recommended Reading: Analysis By: Alfonso Velosa; Yefim V. Natis Definition: An Internet of Things (IoT) platform is software ...

Analyst(s):   Martin Birkner   |   Michael Ramsey

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Jul 2017
... High Market Penetration: 5% to 20% of target audience Maturity: Early mainstream Sample Vendors: Adobe; Backbase; IBM; Liferay; Microsoft; Oracle; Oxcyon; Salesforce; SAP; Sitecore Recommended Reading: Analysis By: Alfonso Velosa; Yefim V. Natis Definition: An IoT platform is software that facilitates ...

Analyst(s):   Norbert Scholz

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Jul 2015
... Maturity: Adolescent Sample Vendors: Acquia; Adobe; Backbase; e-Spirit; eZ Systems; EPiServer; HP; IBM; Jahia; Liferay; Microsoft; OpenText; Oracle; Oxcyon; Salesforce; SAP; SDL; Sitecore; Squiz Recommended Reading: Analysis By: Anshul Gupta Definition: Flexible displays are flat computing screen panels ...

Analyst(s):   Werner Goertz   |   Megan Reinhart