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Jan 2018
... responsiveness: Longtime customers report that Oxcyon is extremely responsive to, and accommodating of, their function-related requests. It often implements requested changes without charge when it is beneficial for the community at large. Speed of deployment: Oxcyon has been effective in competitive sales ...

Analyst(s):   Jim Murphy   |   Gene Phifer   |   Gavin Tay   |   Mike Lowndes

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Apr 2018
... Structuring and componentizing content lends it versatility for content-centric use cases. In addition to the capabilities Gartner defines as DXP, Oxcyon provides a range of features to support email management and gamification, among others. Centralpoint's primary focus is on ensuring quality and integrity ...

Analyst(s):   Jim Murphy   |   Gene Phifer   |   Gavin Tay   |   Mike Lowndes

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Nov 2017
... commerce. WebCenter Suite Plus: WebCenter Portal, WebCenter Sites and WebCenter Content. Geared for on-premises deployment and horizontal use cases. Oxcyon Centralpoint Customizable through pluggable modules from various UX platform horizontal capabilities and vertical functionalities. Pimcore Pimcore ...

Analyst(s):   Bianca Granetto   |   Yanna Dharmasthira   |   Fabrizio Biscotti

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Jan 2014
... delivered in an on-premises or cloud model. Strengths: Oxcyon has a single product architecture that provides a consistent, fully integrated solution. Oxcyon's vision of the purpose and architecture of a UXP is one of the strongest in the industry. Oxcyon has a broad collection of modules, and its single- ...

Analyst(s):   Gene Phifer   |   Jim Murphy   |   Ray Valdes   |   Gavin Tay

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May 2018
... Vendors include: Acquia Adobe BloomReach censhare CoreMedia Crownpeak Episerver GX Software IBM Jahia Kentico Software Liferay Microsoft OpenText Oracle Oxcyon Salesforce SAP SDL Sitecore Squiz Field service management (FSM) applications automate an organization's operations that provide services — typically ...

Analyst(s):   Nadine LeBlanc   |   Mark Lewis   |   Julian Poulter   |   Saul Judah   |   Rob Dunie   |   Jenny Sussin   |   Ilona Hansen   |   Melissa Hilbert   |   Twiggy Lo   |   Adnan Zijadic   |   Jason Daigler   |   Penny Gillespie   |   Mike Lowndes   |   Sandy Shen   |   Yanna Dharmasthira   |   Christina Klock   |   Jim Davies   |   Michael Maziarka   |   Todd Berkowitz   |   Tad Travis   |   TJ Singh   |   Bern Elliot   |   Gene Phifer   |   Drew Kraus   |   Steve Blood   |   Ed Thompson   |   Patrick Sullivan   |   Melissa Davis   |   Gareth Herschel   |   Jim Robinson   |   Jeff Freyermuth   |   Olive Huang   |   Guneet Bharaj   |   Kensuke Kawabe   |   Michael Maoz   |   Brian Manusama   |   Adam Sarner

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Mar 2015
... Adobe X X Backbase X X EPiServer X X eZ Systems X X e-Spirit X X HP X X X IBM X X X X Jahia X X Liferay X X X Microsoft X X OpenText X X Oracle X X X X Oxcyon X X X salesforce X X X SAP X X SDL X X Sitecore X X Squiz X X The vendors listed in this Market Guide do not imply an exhaustive list. This section ...

Analyst(s):   Gene Phifer   |   Jim Murphy   |   Ray Valdes   |   Magnus Revang   |   Gavin Tay

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Aug 2017
... High Market Penetration: 5% to 20% of target audience Maturity: Early mainstream Sample Vendors: Adobe; Backbase; IBM; Liferay; Microsoft; Oracle; Oxcyon; Salesforce; SAP; Sitecore Recommended Reading: Analysis By: Van L. Baker; Tom Austin Definition: VAs help users or enterprises with a set of tasks ...

Analyst(s):   Magnus Revang

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Jul 2017
... High Market Penetration: 5% to 20% of target audience Maturity: Early mainstream Sample Vendors: Adobe; Backbase; IBM; Liferay; Microsoft; Oracle; Oxcyon; Salesforce; SAP; Sitecore Recommended Reading: Analysis by: Neil Osmond Definition: Minimum viable product (MVP) is a prototyping and product evolution ...

Analyst(s):   Monica Zlotogorski

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Jul 2017
... High Market Penetration: 5% to 20% of target audience Maturity: Early mainstream Sample Vendors: Adobe; Backbase; IBM; Liferay; Microsoft; Oracle; Oxcyon; Salesforce; SAP; Sitecore Recommended Reading: Analysis By: Julie Short Definition: Digital business consulting services (DBCS) refers to five key ...

Analyst(s):   Santhosh Rao   |   Naveen Mishra

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Jul 2017
... High Market Penetration: 5% to 20% of target audience Maturity: Early mainstream Sample Vendors: Adobe; Backbase; IBM; Liferay; Microsoft; Oracle; Oxcyon; Salesforce; SAP; Sitecore Recommended Reading: Analysis By: Alfonso Velosa; Yefim V. Natis Definition: An Internet of Things (IoT) platform is software ...

Analyst(s):   Martin Birkner   |   Michael Ramsey

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Jul 2017
... High Market Penetration: 5% to 20% of target audience Maturity: Early mainstream Sample Vendors: Adobe; Backbase; IBM; Liferay; Microsoft; Oracle; Oxcyon; Salesforce; SAP; Sitecore Recommended Reading: Analysis By: Alfonso Velosa; Yefim V. Natis Definition: An IoT platform is software that facilitates ...

Analyst(s):   Norbert Scholz

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Mar 2016
... mobile, search, analytics, identity management, business process management and service-oriented architecture, plus a variety of CRM applications Oxcyon Centralpoint Customizable through pluggable modules from various UXP horizontal capabilities and vertical functionalities Salesforce App Cloud Salesforce ...

Analyst(s):   Fabrizio Biscotti   |   Gene Phifer

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Jul 2017
... High Market Penetration: 5% to 20% of target audience Maturity: Early mainstream Sample Vendors: Adobe; Backbase; IBM; Liferay; Microsoft; Oracle; Oxcyon; Salesforce; SAP; Sitecore Recommended Reading: Analysis By: Kirsten Newbold-Knipp Definition: Shoppable media refers to video, images and other rich ...

Analyst(s):   Mike Lowndes

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Nov 2015
... Suite Portal, WCM, marketing automation, mobile, search, analytics, identity management, business process management and service-oriented architecture. Oxcyon Centralpoint Customizable through pluggable modules from various UXP horizontal capabilities and vertical functionalities. Salesforce Salesforce1 Sales ...

Analyst(s):   Fabrizio Biscotti   |   Gene Phifer   |   Bianca Granetto   |   Joanne M. Correia   |   Jim Hare   |   Tom Eid

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Jul 2017
... High Market Penetration: 5% to 20% of target audience Maturity: Early mainstream Sample Vendors: Adobe; Backbase; IBM; Liferay; Microsoft; Oracle; Oxcyon; Salesforce; SAP; Sitecore Recommended Reading: Analysis By: Michael Maoz Definition: Internet of Things (IoT) for customer service refers to smart ...

Analyst(s):   Michael Maoz   |   Olive Huang

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Jul 2017
... High Market Penetration: 5% to 20% of target audience Maturity: Early mainstream Sample Vendors: Adobe; Backbase; IBM; Liferay; Microsoft; Oracle; Oxcyon; Salesforce; SAP; Sitecore Recommended Reading: Analysis By: Vi Shaffer; Nagayoshi Nakano; Kanae Maita Definition: Eldercare-assistive robots are smart ...

Analyst(s):   Mark E. Gilbert   |   Jeff Cribbs

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Jan 2018
... High Market Penetration: 5% to 20% of target audience Maturity: Early mainstream Sample Vendors: Adobe; Backbase; IBM; Liferay; Microsoft; Oracle; Oxcyon; Salesforce; SAP; Sitecore Recommended Reading: Analysis By: Michael Maoz Definition: Internet of Things (IoT) for customer service refers to smart ...

Analyst(s):   Olive Huang   |   Michael Maoz

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Jul 2014
... Benefit Rating: High Market Penetration: 1% to 5% of target audience Maturity: Emerging Sample Vendors: Backbase; Covisint; eXo; IBM; Microsoft; Oracle; Oxcyon; salesforce.com Recommended Reading: Analysis By: Massimo Pezzini Definition: Cloud citizen integrator services provide configurable and cloud-based ...

Analyst(s):   Gene Phifer

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Aug 2014
... Microsoft SharePoint, Oracle WebCenter, IBM Customer Experience Suite and Employee Experience Suite, Adobe Marketing Cloud and Creative Cloud, and Oxcyon); however, the UXP is in the early phases of its life cycle. The UXP market solidified in early 2014, and Gartner marked this occasion with the first ...

Analyst(s):   Adib Carl Ghubril   |   Stephen Prentice

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Jun 2017
... include: Acquia Adobe Backbase Episerver eZ Systems e-Spirit BloomReach (Hippo) HP Inc. IBM Jahia Kentico Software Liferay Microsoft OpenText Oracle Oxcyon Salesforce SAP SDL Sitecore Squiz We put customer experience (CX) management service providers into five groups: Tier 1 system integrators, marketing ...

Analyst(s):   Jim Davies   |   Julian Poulter   |   Tad Travis   |   Ilona Hansen   |   Melissa Hilbert   |   Mark Lewis   |   Todd Berkowitz   |   Jenny Sussin   |   Jason Daigler   |   Penny Gillespie   |   Adam Sarner   |   Michael Maoz   |   Brian Manusama   |   Jeff Freyermuth   |   Bern Elliot   |   Gareth Herschel   |   Patrick Sullivan   |   Ed Thompson   |   Rob Dunie   |   Saul Judah   |   TJ Singh   |   Olive Huang   |   Twiggy Lo   |   Nadine LeBlanc   |   Drew Kraus   |   Steve Blood   |   Jim Robinson   |   Melissa Davis