Prioritize the Customer Experience

Implement processes that improve the customer experience

Understand best practices by industry

Requirements for customer service and fulfillment in supply chain operations vary by vertical industry. In the heavily regulated environment of life sciences, there are specialized requirements. For healthcare providers, the end-to-end value chain for higher patient value at optimum cost is the focus. To help you cope, there are best practices.

With the right technology, the supply chain can create a seamless experience for a customer.

Lisa Callinan

Director, Gartner Research & Advisory

How we address your top challenges

Supply chain leaders focused on customer service strategy and execution must connect the customer experience to business results and build alignment across supply chain functions. This involves assessing customer service maturity and prioritizing customer-focused initiatives, while balancing foundational fulfillment capabilities with those focused on competitive differentiation and innovation.

Building your digital strategy

Whether you’re trying to modernize your supply chain operations or enable a digital transformation, we can help you develop a deep mastery of technology and acumen in process improvement that will put you in the driver’s seat and give you an essential edge.

Benchmarking and maturity assessments

Knowing exactly where your supply chain stands positions you to take thoughtful steps toward improvement. Benchmarking lets you compare your metrics against those of your peers, so you understand where you are and where you want to be.

Peer Networking

Be certain you’re executing against the right plan, in the most efficient way. Case studies from our expansive peer network let you validate your strategies against those of organizations inside and outside your industry.

A New Era: Converging the Physical and Digital Supply Chains

The  lines between the physical and digital worlds are becoming increasingly blurred. Traditional markets are being redefined, customer expectations are constantly evolving and the very way daily tasks  are conducted are being rapidly transformed. Supply chains must now focus on effectively converging their foundational capabilities, with new and emerging digital strategies in order to not only compete, but also prosper and grow in this bold new era.

Gartner is a trusted advisor and an objective resource for more than 15,000 organizations in 100+ countries.

Gartner is a trusted advisor and an objective resource for more than 15,600 organizations in 100+ countries.

Learn more about how we can help you achieve your mission-critical priorities.