Supply Chain Quality Management

Value chain strategies to boost the impact of your digital supply chain

Ensure quality in a changing business environment

Many supply chain quality leaders are stuck reacting to the changes around them, and few have successfully adapted a more proactive quality approach. Supply chain leaders focused on quality find their processes are ill-equipped to support delivery in today’s business environment.

Nearly two-thirds of quality leaders believe the quality function will change by at least 50% or more. This will come with an expanded scope of work. Despite that expanded scope, they anticipate the size of the function will not change and they will not get additional resources. They need to optimize what they already have and also prepare themselves to take on new responsibilities.

Ankur Mehta

Director, Advisory, Gartner

Insights you can use

To keep pace with customer demands for speed, cost and customization, quality leaders need to develop a robust quality system and strong quality culture across the organization. Gartner’s research and insights help you improve the design and execution of quality strategy and management to deliver business value.

Ensure success in quality management system software selection

Supply chain leaders responsible for quality management are shifting from disparate systems and custom-made approaches to software solutions that standardize processes, optimize data and ensure compliance. Gartner provides guidance for structuring a process for QMS software selection.

Create a service mindset within your supply chain

CEOs focus on driving growth and improving the customer experience. Supply chain leaders can support these goals by making customer service a business priority across the supply chain. Use this research to create a customer service mindset to improve service and enhance the customer experience.

Measuring the effectiveness of your innovation efforts

Measuring innovation is a thorny, perennial issue — but necessary. By measuring innovation on three levels — culture, process and outcomes — supply chain leaders gain insights into the impact of their efforts, and whether resources are wisely applied.

Questions about becoming a Gartner client?

New to the supply chain role?

Supply chain leaders must use a more flexible quality management approach across the entire product life cycle. Gartner has uncovered various insights you can leverage to establish yourself as an effective leader and guide you toward supply chain success.

Gartner Supply Chain Symposium/Xpo

The World’s Most Important Gathering of CSCOs and Supply Chain Executives

Turn your vision into action at Gartner Supply Chain Symposium/Xpo™ 2020, where chief supply chain officers (CSCOs) and their leadership teams gain a strategic view of the trends disrupting their business. Through collaboration with Gartner experts, thought leaders, industry peers and solution providers, you can explore new ways to approach your most critical challenges and achieve greater impact as a leader.

Before coming to this conference, I thought I would get information on how supply chains run in different companies. It exceeds my expectations on digitalization; what it means and how to get there ... I gain a lot from this conference and am able to link up with like-minded peers.

James Chu

Avery Dennison

Gartner’s 100+ supply chain experts are trusted, objective advisors for 2,500+ supply chain leaders and executives.

Gartner helps organizations grow their internal capabilities and maintain ownership of strategic initiatives. Make the right decisions for yours with trusted insights and objective advice.