The disruption caused by COVID-19 has led to multiple breakdowns in supply chain networks, driving many organizations to implement emergency risk management measures. During this time of uncertainty, managing customer relationships is extremely challenging.

Supply chain leaders must focus on improving customer experiences by increasing communication and exploring the potential of developing collaborative customer partnerships.

Download this free research report to learn: 

  • How and what to communicate with customers during significant disruptions 
  • Ways to continuously manage customer expectations

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