Maximizing the Effectiveness of Curbside Collection

Best practices in customer fulfillment for retail supply chain leaders

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    Consumers concerned about COVID-19 are increasingly relying on curbside collection at retailers to fulfill their online orders. Retailers are struggling to launch or scale existing curbside collection offerings to keep up with consumer demand.

    This research provides expert guidance for executing a curbside collection offering that prioritizes speed, flexibility and safety.

    Research Highlights

    • 3 strategies to improve curbside collection
    • Challenges to customer fulfillment post pandemic
    • 5-phase curbside collection process

    Gartner support to maximize the effectiveness of curbside collection

    Now more than ever, retail supply chain leaders must quickly navigate through disruption so they can focus on a flawless customer experience to gain a competitive advantage. Turn to Gartner for support maximizing the effectiveness of curbside collection: We offer objective insights and trusted advice focused on best-practice retail supply chain management. Learn more on gartner.com