Information Technology

How To Improve Customer Experience By Focusing On The Fundamentals

ON-DEMAND
| 1 hour

Customer experience (CX) is the ultimate team sport for your organization because it is everyone’s responsibility irrespective of organizational departments. CX can be complex and being a competitive differentiator, customer experience are structured methodologies, tools, and frameworks which can be utilized to disaggregate broad CX improvement requests into smaller components to be managed systematically. Join this complimentary webinar to learn how to generate higher yields from what you invest in customer experience by focusing on the fundamentals.

  • Develop a customer experience strategic plan

  • Ways to measure customer experience

  • Utilizing personas and customer journey maps

Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.

Hosted by
Host

Don Scheibenreif

Distinguished VP Analyst

Host

Michael Chiu

VP Analyst

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