Financial Services

Adapt to Evolving Banking Customer Behaviors

| 1 hour

After a tumultuous 2020 for financial services customers and leaders, financial services business unit executives need to know how last year’s events changed customer needs and behaviors, what stayed the same, and what it all means for the future of banking products, services, and channels. This complimentary webinar draws on surveys administered by Gartner both before and during the COVID-19 pandemic to reveal how retail banking customer behaviors and needs evolved during 2020. Financial services business unit executives will learn what these changes, or lack thereof, mean for moving forward.

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Discussion Topics:
  • Discover how retail banking customer behavior changed through the pandemic
  • Find new ways to connect with retail banking customers
  • Understand what the future might hold for financial services leaders and customers

Hosted by

Jasleen Kaur Sindhu

Sr Director, Research, KI Leader


Jason Malo

Director Analyst

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