Information Technology

CIOs Can Play a Critical Role in Enabling a Customer-Centric Strategy

| 1 hour

Almost every organization claims the customer comes first, but is that really the case? Join us for this complimentary webinar as Gartner experts explore what it means to execute a true customer-centric strategy. CIOs and IT leaders will learn the benefits of this approach, how to evolve your IT delivery model to gain these benefits, and how you can measure the impact of a customer-centric strategy. You also will discover how fusion teams can help drive success in a customer-centric model as technology responsibilities move beyond the IT department.

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Discussion Topics:
  • How technology strategies and delivery models should differ when business objectives prioritize customer centricity
  • The enablers you need to implement to accelerate customer-centric initiatives
  • Rethink IT roles and responsibilities to align with shifts toward product-oriented, platform-based delivery models

Hosted by

Gene Alvarez

Distinguished VP Analyst


Matthew Hotle

Distinguished VP, Advisory

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