Customer Service and Support
Customer service and support (CSS) organizations will look markedly different in the future than they do today. As CSS leaders respond to new business priorities, changing customer expectations and technology advances, strategies and investments need to be adjusted to account for major trends affecting the future of the function. Join this complimentary webinar as a panel of Gartner experts look at the key trends shaping the future of customer service and support. We will also explore how service organizations can shift from reactive cost-centers to predictive drivers of customer value.
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Sr Director Analyst
Sr Principal Analyst
Sr Principal, Research
Sr Director, Research
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