Customer Service and Support

The Gartner Key Trends Shaping the Future of Customer Service and Support

| 1 hour

Customer service and support (CSS) organizations will look markedly different in the future than they do today. As CSS leaders respond to new business priorities, changing customer expectations and technology advances, strategies and investments need to be adjusted to account for major trends affecting the future of the function. Join this complimentary webinar as a panel of Gartner experts look at the key trends shaping the future of customer service and support. We will also explore how service organizations can shift from reactive cost-centers to predictive drivers of customer value.

Discussion Topics:
  • Trends that will have the biggest impact on customer service and support over the next 3-5 years
  • Gain actionable research insights to support your organization’s strategic plan
  • Stay ahead of coming disruptions to customer service and support organizations

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Hosted by

Deborah Alvord

Sr Director Analyst


Craig Riley

Sr Principal Analyst

Emily Potosky

Sr Principal, Research

Eric Keller

Sr Director, Research

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