Customer Service and Support

Top Tech Trends in Customer Service & Support for 2021 and Their Future Impacts

| 1 hour

As the technology landscape rapidly advances, customer service and support (CSS) leaders must make difficult investment decisions. Gartner helps CSS leaders inform their decisions by highlighting value and adoption trends among 51 established and emerging technologies. This complimentary webinar will help CSS leaders review core service objectives, and understand customer preferences and behaviors. You also learn how to conduct a thorough market scan to select and prioritize technologies for investment.

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Discussion Topics:
  • Benchmark your current and planned technology investments against other CSS organizations
  • Know which CSS technologies currently yield the most value and which will in the near future
  • Track adoption trends to map the future of the customer service technology landscape

Hosted by

Bern Elliot

Distinguished VP Analyst

Connor Seidenschwarz

Sr Principal, Research


Lauren Villeneuve

Sr Principal, Advisory

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