Customer Service and Support
Even as leaders accelerate spending on new customer-facing service channels, customer experience is not improving. Meanwhile, organizations incur added cost and complexity. Demographics are shifting towards younger, digitally native customers; there is a rise of trusted third-party alternatives for service information; and new competitors are resetting customers’ expectations for a great service experience.As service organizations introduce new digital channels, customer service and support (CSS) leaders need to keep up with the evolving behaviors and expectations of their customers. This invitation-only, complimentary session introduces five insights that CSS leaders can use to inform their future channel strategy.
Return to this web page to watch the virtual briefing. Contact us at gartnerwebinars@gartner.com with questions about watching.
Emily Potosky
Sr Principal, Research
Brent Adamson
Distinguished VP, Research
Already registered? Please re-enter your email address above and click "Continue" to join the webinar.