EDT: 10:00 a.m. | BST: 15:00
Only one third of banks and investment firms consider customer experience to be one of their top three goals, often falling behind efficiency, security, and growth. However, customer experience shapes the achievability of these three goals, and no organization can become a digital business without dramatically impacting both existing and new customers. This exclusive, invitation-only program identifies the factors that consumers value most in their interactions with their banks, and will explore customer-focused technology investments to increase that value. We’ll also look at how measuring financial empowerment support delivered to customers can provide key indicators to create and drive your digital business strategy forward.
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Sr Executive Partner
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