Financial Services

Virtual Briefing: The Customer Impact on Your Digital Transformation Strategy

ON-DEMAND
| 1 hour

EDT: 10:00 a.m. | BST: 15:00

Only one third of banks and investment firms consider customer experience to be one of their top three goals, often falling behind efficiency, security, and growth. However, customer experience shapes the achievability of these three goals, and no organization can become a digital business without dramatically impacting both existing and new customers. This exclusive, invitation-only program identifies the factors that consumers value most in their interactions with their banks, and will explore customer-focused technology investments to increase that value. We’ll also look at how measuring financial empowerment support delivered to customers can provide key indicators to create and drive your digital business strategy forward.

Return to this web page to watch the virtual briefing. Contact us at gartnerwebinars@gartner.com with questions about registering or watching.

Discussion Topics:
  • Learn what consumers value most as a result of their interactions with financial institutions
  • Explore customer financial needs by mapping technology initiatives to value
  • Use financial empowerment support to drive your digital business strategy

Hosted by
Host

Nicole Sturgill

VP Analyst

Host

Erin Griffin

Sr Executive Partner

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