CIOs and IT leaders must consider how to better connect customers with employees using a more intuitive user experience across multiple platforms to create a total experience (TX). While leaders must contend with constrained resources, the potential benefit of a successful TX strategy is substantial. Total experience interlinks customer experience (CX), employee experience (EX), user experience (UX) and multiexperience (MX) to create a shared superior experience. The TX strategy elevates the human experiences (CX and EX) through better technologies (UX and MX). Join this complimentary total experience webinar to find out how CIOs can unite these formerly siloed disciplines by collaborating more with their peer executives responsible for CX.
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Sr Director Analyst
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