Customer Service and Support

Prepare Your Customer Success Teams To Thrive In Both Good And Challenging Times

| 1 hour

Support and service organizations are being pressured to cut costs as CFOs scrutinize resources in response to continuing economic uncertainty. As a result, customer success leaders are looking to make sure they are leveraging all resources efficiently and delivering business value. Even well performing programs are looking for additional ways to insulate the customer success teams from economic uncertainty. Join this complimentary webinar as a panel of Gartner experts help service leaders to assess their current customer success capabilities and understand how they can insulate their teams in these tough economic conditions. Plus, you’ll hear real-life stories from customer success executives on how they’re building their programs to deliver value to their customers and what the impact has been.

  • Understand the metrics to accurately measure the customer success program impact to the business

  • Explore the operational models that will bring the most insight into understanding the customer’s journey

  • Determine the foundational capabilities of customer success programs

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Hosted by

Jennifer MacIntosh

Sr Director Analyst


John Quaglietta

Sr Director Analyst

Isabelle Carbon

Head CX Enablement Team, Swift

Mehna Raissi

Managing Director Banking Solutions, Americas, Moody's

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