Introducing the New High Performing Customer Service Rep

On-Demand | 1 hour
Discussion Topics:
  • Why skill sets and abilities we look for in frontline reps are often outdated
  • Characteristics that closely correlate to a low-effort service experience
  • Strategies to source, identify, hire, and onboard high-potential customer service reps
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Hosted by
Lauren Villeneuve,
Sr Principal, Advisory
Sarah Dibble,
Sr Principal, Advisory

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