How to Fulfill Your Customers’ Rising Service Expectations
What the latest customer service experience survey findings mean for your organization
How you can reshape your service and issue resolution strategies
Steps you can take to develop a successful multi-channel strategy
Customer behavior has changed dramatically over the years. A recent Gartner study indicates that 87% of customers attempt to self-serve before picking up the phone. A majority of those customers first consult third-party sources like Google, blogs, Facebook, and Twitter. When it comes to post-sale support, customers may not start their journeys in company-owned channels (website, email, web chat, phone, mobile app, etc.), but they end up there. This shift in behavior, along with powerful advances in technology, continues to increase and change customers’ expectations of “customer service.” In this complimentary webinar, we explore how you can meet your customers’ expectations for outstanding service.
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