How CIOs Lead CX Innovation for Midsize Enterprises

On-Demand | 1 hour

Discussion Topics:

• How organizations use technology and innovations to drive CX improvements
• The links between customer experience investment and processes with financial benefits
• How to advance your CX maturity level and the different challenges they face

70% of midsize enterprise (MSE) CIOs are expected to enable consumer engagement and customer experience for their organizations, according to the Gartner 2018 CIO Survey. To succeed, MSE CIOs supporting customer experience must remain engaged with senior executives and customers to drive meaningful CX investments. This complimentary webinar explores key trends and recommendations from the latest Gartner customer experience innovation surveys to support MSE CIOs in their journey.

Questions about registering or watching? Email us: gartnerwebinars@gartner.com

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