Improve the Customer Experience With Data Integration for Midsize Enterprises
Identify the end-to-end customer journey that helps reveal critical data needs
Leverage the knowledge and feedback of internal business groups and customers to improve CX
Determine integration opportunities through the lens of the customer journey
EDT: 10:00 a.m. | PDT: 7:00 a.m. | BST: 15:00 You can improve customer experience (CX) with a better data integration strategy. This is especially true for midsize enterprises. In this complimentary webinar we share an example from Western Sydney University. We explain how their IT team adapts their data integration strategy to include a student experience focus, using student journey maps to understand business users' and students’ data needs at critical touchpoints to inform data integration requirements across enterprise silos. Find out how you, too, can give your prospects and clients an A+ customer experience.
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